01 Jul Buying New Windows in Tyneside? Here’s What a 10-Year Window Guarantee Should Cover

The nice stuff can easily pull you in first when you are looking at windows in Tyneside. What colour do you want? Which frame looks best? What glass should you choose? And, of course, how much is it all going to cost?

All of that is important for sure. But you need to ask another question before you sign anything. What does the guarantee actually cover?

What should you check before ordering new windows?

Ask the basic questions before you choose your replacement windows:

• Does the guarantee cover the frames?
• Does the guarantee cover the sealed glass units?
• Does the guarantee include locks, handles and hinges?
• Does the company guarantee the installation?
• Does the guarantee include labour or call-out costs?
• What maintenance do you need to do?
• What could void the guarantee?
• How do you make a claim?

Does the guarantee cover misted double glazing?

The guarantee may cover misted double glazing if the sealed glass unit fails during the guarantee period. But you need to check the written terms.

Misting usually happens when moisture gets between the panes of glass. So ask how long the guarantee covers the sealed units.

And ask what happens if one fails. Will someone come out and inspect it? Will the company replace the glass? Will you have to pay for labour?

Does the guarantee cover locks, handles and hinges too?

Locks, handles and hinges are easy to forget about when you are choosing new windows, but you use them all the time. They affect security, ventilation and how easy your windows are to live with day to day. So they are, of course, very important.

A good guarantee should explain what happens if one of these parts develops a fault. It should also specify what it does not cover. For example, the guarantee may exclude damage from misuse, accidents or poor maintenance. Check before you buy.

Is the installation guaranteed too?

You should discuss the installation guarantee before you place the order. The survey, measurements, frame position, sealing and finishing all affect how your windows function. This is why you should consider a local company with a showroom when searching for windows in Tyneside.

A showroom visit can simplify your decision making. You can see the window samples in person, compare frame finishes, check out glass options, try the hardware and ask questions face to face. And you know where to go if you need help after the company installs your windows.

What might not be covered?

Every guarantee has limits. Common exclusions can include:

• Accidental or deliberate damage
• Poor maintenance
• Third-party repairs
• Building movement
• Problems caused by other work on the property

You should always ask to see the written guarantee before you order. The cover can vary depending on the window material, the glass you choose and the product range you choose.

Looking for windows in Tyneside?

Priory Windows helps homeowners choose replacement windows across Tyneside and the North East. Whether you are checking out uPVC windows, timber alternative frames, engineered timber or aluminium designs, we can help you learn all about your options. Contact Priory Windows online, call 0191 251 2999 or visit our Whitley Bay showroom to request a quote or arrange a survey for new windows in Tyneside.